We want you to be satisfied with your purchase, so if you would like to return or exchange an item please contact us at support@comfyme.com
for a Return Merchandise Authorization number (RMA#) within 14 days of
receiving it. We do not issue credits for unauthorized returns.
Some items may not be returned or exchanged, but we note such restrictions on the product detail page.
To qualify for a refund, all items must be returned
in its original condition, including the original packaging, containers,
documentation, warranty cards, manuals, and/or accessories. Please do
not mark or deface original manufacturer packaging in any manner. We
will not accept returns if the item and its packaging is not in its
original condition and will return such items to you at your cost. If
you reject that return shipment, ComfyMe.com reserves the right to
liquidate the inventory and withhold credit. Please note that shipping
fees are non-refundable, even if your order was purchased with a free
shipping offer. If you purchased the items with a free shipping special,
the full shipping charges will be deducted from your refund.
For your protection, we recommend you use FedEx, UPS,
the US Postal Service or any other delivery service with delivery and
tracking capabilities. The customer is responsible for all shipping and
packaging costs related to exchanging or returning an item. We are not
responsible for lost or misdirected returns. We cannot accept returns
COD. Items received after 14 days will only be accepted for store
credit.
We work hard to process returns as quickly as
possible. Please allow 10 to 14 days after we receive the items before
receiving your credit or exchange.
At ComfyMe.com, we strive to provide great
customer service. We wish we could accept all exchanges and returns
without any questions or limitations, but that is just not possible.
Thank you for honoring these exchange and return policies, so that we
can continue to provide you a large selection of quality products.
Product Availability
Occasionally, we may take your order and consequently
discover that the item is not available for shipping (i.e., it is
backordered, sold out, damaged or defective). In such cases, we will
notify you via email of the status and do our utmost to fulfill the
order as soon as possible. You will also have the option to cancel the
order.
Product availability is subject to change without
notice. We do our best to correct errors when discovered, and we reserve
the right to revoke any stated offer and to correct any errors,
inaccuracies, or omissions (including after an order has been
submitted).
Canceling an Order
Unfortunately, orders cannot be canceled once you
have completed the checkout process. Due to our commitment to processing
your order quickly, once the checkout process is completed, we
immediately notify our warehouse and manufacturers to prepare your order
for shipment. We apologize for any inconvenience that this may cause
you.
Non-Deliverable, Refused or Unclaimed Orders
If an order is returned, refused or unclaimed by
the customer due to customer refusal, negligence, absence, or customer
providing incorrect shipping information (invalid, unknown or
insufficient address), we will attempt contact you via telephone and/or
email to resolve the order. If no response is received, the customer
will be charged the appropriate shipping charges and a 20% restocking
fee. Please make sure that the shipping information on your order is
correct and that someone will be available to receive your package. All
orders that require re-shipping at the request of the customer, whether
for returned, refused, unclaimed, or undeliverable packages, will
require an additional re-shipping charge.
