How do I return an item?
We want you to be satisfied with your purchase, so if you would like to return or exchange an item please contact us at firstname.lastname@example.org for a Return Merchandise Authorization number (RMA#) within 14 days of receiving it. We do not issue credits for unauthorized returns.
Some items may not be returned or exchanged, but we note such restrictions on the product detail page.
To qualify for a refund, all items must be returned in its original condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner. We will not accept returns if the item and its packaging is not in its original condition and will return such items to you at your cost. If you reject that return shipment, ComfyMe.com reserves the right to liquidate the inventory and withhold credit. Please note that shipping fees are non-refundable, even if your order was purchased with a free shipping offer. If you purchased the items with a free shipping special, the full shipping charges will be deducted from your refund. Our free shipping offer is only applicable if the order is retained by the customer.
For your protection, we recommend you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 14 days will only be accepted for store credit.
We work hard to process returns as quickly as possible. Please allow 10 to 14 days after we receive the items before receiving your credit or exchange.
At ComfyMe.com, we strive to provide great customer service. We wish we could accept all exchanges and returns without any questions or limitations, but that is just not possible. Thank you for honoring these exchange and return policies, so that we can continue to provide you a large selection of quality products.
Occasionally, we may take your order and consequently discover that the item is not available for shipping (i.e., it is backordered, sold out, damaged or defective). In such cases, we will notify you via email of the status and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order.
Product availability is subject to change without notice. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Canceling an Order
Unfortunately, orders cannot be canceled once you have completed the checkout process. Due to our commitment to processing your order quickly, once the checkout process is completed, we immediately notify our warehouse and manufacturers to prepare your order for shipment. We apologize for any inconvenience that this may cause you.
Non-Deliverable, Refused or Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, absence, or customer providing incorrect shipping information (invalid, unknown or insufficient address), we will attempt contact you via telephone and/or email to resolve the order. If no response is received, the customer will be charged the appropriate shipping charges and a 20% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will require an additional re-shipping charge.